We could outsource delivery and installation to an external company — many furniture stores do. We decided not to, and there's a simple reason behind it.
Real control over the experience
When you outsource, you lose control over how your order is handled once it leaves the warehouse. We prefer to know exactly how your bed arrives at your home because we're the ones delivering it.
Solving problems on the spot
If something doesn't fit right or a question arises during assembly, there's no need to wait for a third party to respond — we resolve it right there.
We know what we sell
By assembling each ottoman bed with our own hands, we know its details firsthand — something that's difficult to convey if you've never touched the product.
It's more work for us, no doubt. But it's the way we want to do things.
0 comments